SIMULIA Software Support
Scanscot Technology offers high-quality support services for the SIMULIA Software Suite through an online support tool accessible to our customers which have a valid support contract.
Our members of the support team come from a background of civil-, structural-, and mechanical engineering and understands the problems associated to numerical analysis and design of different field-specific problems.
We are ready to assist you with your problems during all business days, and a support team representative is always available from 8:00 to 17:00 CET.
If you have a support issue regarding a SIMULIA software please follow the following steps:
Go to the 3DS Knowledge Base, which provides documented answers to common customer questions ranging from installation and licensing, to finite element modeling, scripting and customization
This page also gives information on how to obtain a 3DS Passport which is needed to start a support request according to the procedure described below.
If the there is no solution to your problem in the knowledge database, submit your support request through the online support tool, https://dsxclient.3ds.com/.
After logging in to the support tool (DSx.CLIENT), browse the Main Menu and click New Service Request to create a support request.
Once the requests has been submitted in the support tool, our technical specialists will assess the request and respond to you as soon as possible. If the request relates to suspected bugs or requires additional technical work, then Scanscot Technology will forward the problem to the local SIMULIA team and if necessary on to the SIMULIA back-end team.
SIMULIA and Scanscot Technology will work together to resolve the support request and Scanscot will then handle the communication and resolution with you.
If you are not able to submit a support requests through the online support tool, you may contact us by phone +46 (46) 276 52 30
Installation and Licensing Support
By clicking the button below you will find installation and licensing information for Abaqus and Isight/SEE products. The latest information on licensing issues can be obtained by browsing the Knowledge Base.
Platforms & Configuration Support
The section linked by the button below contains information regarding system requirements and supported computer platforms for SIMULIA products.