Software Support

Dymola Software Support

Scanscot Technology offers high-quality support services for the Dymola Software Suite through an online support tool accessible to our customers which have a valid support contract.

Our members of the support team come from a background of civil-, structural-, and mechanical engineering and understands the problems associated to numerical analysis and design of different field-specific problems.

We are ready to assist you with your problems during all business days, and a support team representative is always available from 8:00 to 17:00 CET.

If you have a support issue regarding Dymola please follow the following steps:


Our support-team is always on stand-by, ready to assist you with software related problems associated to DYMOLA.

Spoken languages include:
English, Swedish, and Norwegian.

Go to the 3DS Knowledge Base, which provides documented answers to common customer questions ranging from installation and licensing, to finite element modeling, scripting and customization

This page also gives information on how to obtain a 3DS Passport which is needed to start a support request according to the procedure described below.

For shorter questions without connection to a specific model or experiment you may contact us by phone.

+46 (46) 276 52 30

For more complex problems which requires in-depth analysis, please open a ticket in our support system.

A support representative will be assigned to your request. You’re able to update your ticket at any time be sending a reply to the latest mail in the conversation.

In some cases our support staff may need to run a remote desktop session on your computer. Get our application for easy desktop sharing by clicking the link below.

Download

Support System

Start a new support ticket by sending an e-mail to:

dymola@scanscot.com


In need of BRIGADE Support?

Scanscot Technology offers high-quality support services for the BRIGADE Software Suite by phone and e-mail.