Dymola Software Support
Scanscot Technology offers high-quality support services for the Dymola Software Suite through an online support tool accessible to our customers which have a valid support contract.
Our members of the support team come from a background of civil-, structural-, and mechanical engineering and understands the problems associated to numerical analysis and design of different field-specific problems.
We are ready to assist you with your problems during all business days, and a support team representative is always available from 8:00 to 17:00 CET.
If you have a support issue regarding Dymola please follow the following steps:
Go to the 3DS Knowledge Base, which provides documented answers to common customer questions ranging from installation and licensing, to finite element modeling, scripting and customization
This page also gives information on how to obtain a 3DS Passport which is needed to start a support request according to the procedure described below.
If the there is no solution to your problem in the knowledge database, submit your support request through the online support tool, https://dsxclient.3ds.com/.
After logging in to the support tool (DSx.CLIENT), browse the Main Menu and click New Service Request to create a support request.
Once the requests has been submitted in the support tool, our technical specialists will assess the request and respond to you as soon as possible. If the request relates to suspected bugs or requires additional technical work, then Scanscot Technology will forward the problem to the local Dassault Systèmes team and if necessary on to the Dassault Systèmes back-end team.
Dassault Systèmes and Scanscot Technology will work together to resolve the support request and Scanscot will then handle the communication and resolution with you.
If you are not able to submit a support requests through the online support tool, you may contact us by phone +46 (46) 276 52 30